Last updated: March 2, 2026
| 90-Day Money-Back Guarantee We stand behind every Pawprint Lab™ product. If you are not completely satisfied within 90 days of receiving your order, reach out to our support team and we will process a full refund quickly. |
We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at: support@pawprintlab.com
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please send returns to: 16192 Coastal Highway, Lewes, Delaware 19958, United States
Items sent back without first requesting a return will not be accepted.
In addition to our standard return policy, Pawprint Lab offers a 90-Day, 100% Money-Back Guarantee on all products. If you are not satisfied with your purchase, simply reach out to our support team and we will process a full refund within 90 calendar days of delivery.
Note: A standard $2 transaction fee is non-refundable.
Our support team is available 7 days a week and responds within 24 hours. We are committed to making the refund process fast, simple, and stress-free.
Pawprint Lab reserves the right to deny refunds in cases of suspected abuse, fraud, resale activity, or misuse of this Guarantee. This Guarantee may be modified or withdrawn for future purchases at any time.
Please inspect your order upon reception. If anything is not right, contact our support team right away at support@pawprintlab.com. We are available 7 days a week and will resolve it quickly — typically within 1 business day.
Certain types of items cannot be returned, including:
Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
For product exchanges due to damage or defect, we provide free exchanges with no handling fee. Price differences apply if exchanging for a higher-value product.
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same condition as received — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
We will notify you once we have received and inspected your return, and will let you know if the refund was approved or not.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@pawprintlab.com.
You may cancel your subscription at any time — no commitments, no hidden fees. There is no minimum subscription period. You are free to cancel even after your first month.
To manage your subscription, log into your account portal at any time for self-service options, or contact our support team at support@pawprintlab.com.
Our customer support team is available 7 days a week. We aim to respond to every inquiry within 24 hours and resolve refund requests as quickly as possible.
Email: support@pawprintlab.com
Mailing Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States
Support Hours: 7 days a week — Monday through Sunday
We are committed to your satisfaction. Thank you for trusting Pawprint Lab™.
