Effective Date: February 25, 2026
Applies to all subscriptions on pawprintlab.com
When you select a Subscribe & Save option at checkout, you agree to a recurring delivery and billing schedule. Your saved payment method will be automatically charged at the agreed subscription price at the start of each billing cycle, and your order will ship according to your selected delivery interval (e.g., every 4 weeks).
By completing your subscription purchase, you authorize Pawprint Lab™ to charge your payment method on a recurring basis until you affirmatively cancel using one of the methods in Part 2 below.
You will receive an email reminder 3 days before each upcoming charge. This notice will include:
To avoid being charged for an upcoming cycle, you must cancel or skip at least 24 hours before the scheduled billing date shown in your reminder email.
Your locked-in subscription price will not change without 14 days' advance written notice sent to your email address on file. If we notify you of a price change, you may cancel before the new price takes effect with no penalty or fees.
Pawprint Lab™ means it when we say "Cancel Anytime." Below are your three guaranteed cancellation options. We will never use retention scripts, dark patterns, or multi-step barriers to prevent you from cancelling.
Email support@pawprintlab.com with the subject line "Cancel Subscription." Include your order number and the email address used at purchase. We will confirm cancellation within 1 business day.
Contact our support team at pawprintlab.com/pages/contact-us. Support is available Monday through Friday, 9 AM to 5 PM EST. No scripts, no retention loops — if you want to cancel, we cancel.
CANCELLATION DEADLINE: You must cancel at least 24 hours before your next scheduled billing date to avoid being charged for the upcoming cycle. Cancellations received after this window will apply to the following cycle; the already-processed order will ship as scheduled.
You may skip or delay any upcoming order through your customer portal up to 24 hours before the scheduled billing date. There is no limit on the number of times you may skip or pause, and Pawprint Lab™ will never penalize you for doing so.
Pawprint Lab™ does not offer a general money-back guarantee on subscription orders. However, refunds are available in the following specific circumstances:
| Scenario | Refund Treatment |
|---|---|
| Order charged but not yet shipped | Contact support within 7 days of charge. If order has not shipped, full refund issued immediately. |
| Damaged or incorrect item received | Full refund or free replacement issued. Photo documentation may be requested. |
| Unauthorized or unrecognized charge | Full refund issued after verification. Contact support immediately. |
| Cancellation not processed in time (our error) | Contact support immediately. Investigated and resolved within 3 business days. |
Approved refunds are returned to your original payment method within 5–7 business days of approval. Depending on your bank, funds may take an additional 2–5 business days to appear on your statement.
| Website | pawprintlab.com/pages/contact-us |
| support@pawprintlab.com | |
| Mailing Address | Seventrends LLC — 16192 Coastal Highway, Lewes, Delaware 19958, United States |
| Support Hours | Monday – Friday, 9:00 AM – 5:00 PM EST (excluding federal holidays) |
